Service Delivery -Wagga

Service Delivery -Wagga (SD-Wagga) is the provider of a wide range of internal and contracted support services to the ADF throughout RAAF Base Wagga, Kapooka Military Area and Remote Sites throughout NSW and Victoria. We are an enabling organisation that support and sustain the environment in which Defence personnel can effectively do their jobs.

The lead Service Delivery appointment is the Base Support Manager (BSM) currently filled by Simon Wyatt, who works in partnership with the Senior ADF Officer (SADFO) to assure effective base support to the Royal Australian Air Force (RAAF) Training Schools and Military Support Units at RAAF Base Wagga.

SD – Wagga’s Mission is to provide support services to enhance Defence capability at RAAF Base Wagga..

SD – Wagga’s Vision is to be the best support service provider, respected and valued by our customers.

SD-Wagga Base Support Manager’s and his team main role is:

  1. Have the authority, responsibility and accountability, through Service Delivery line management, for base support management and services, including the integrated delivery of agreed support services; and
  2. In consultation with the SADFO and Head of Resident Units, oversee the development of, and administer, the whole-of-base coordinated plans including security, work health and safety and emergency management planning.

SD-Wagga Unit comprises of:

In-House Services:

  • Base Planning and Coordination
  • Base Support Operations
  • Customer Service Centre
  • Registry
  • Reprographics
  • Mail Services
  • Technical Publication Support
  • Library Services Managed by Katherine Jackson Library Manager

Base Services Contract:

  • Estate Maintenance and Operations Services – Spotless
    • EMOS Management Integration and Coordination
    • Base Services Support Centre
    • Cleaning
    • Estate Upkeep
    • Housekeeping and Accommodation Management
    • Land Management
    • Laundry and Dry Cleaning
    • Pest and Vermin
    • Sport and Recreation
    • Transport
  • Miscellaneous Service Packages
    • Access Control – Wilson Security sub-contracted to CONSEC
    • Retail Stores and Petrol, Oil and Lubricants – Broadspectrum
    • Aircraft Refueling and Rescue and Fire Fighting – Broadspectrum
    • Waste – Veolia
    • Hospitality and Catering – ESS
  • National Service Packages
    • National Program Services – Cushman and Wakefield
    • Product Delivery Services – Augility and Aurecon